Small Pets

Terms & Conditions

We want to ensure your experience with our products and services is nothing short of exceptional, and to that end, we kindly request your attention to the following terms and conditions:

Product Quality and Quantity: Upon receiving your order, we kindly ask you to inspect the products carefully to verify that they are in impeccable condition and that the quantity matches your order. Your satisfaction is of utmost importance to us, and we strive to deliver products that meet the highest quality standards.

Payment Agreement: By accepting the delivery and providing your signature, you acknowledge your agreement to pay the enclosed invoice in its entirety. This payment should align with the pre-established payment terms that we have mutually agreed upon. Your prompt payment helps us continue to provide you with exceptional products and services.

Return and Exchange Policy: We want you to be satisfied with your purchase. However, please be aware that once the goods have been delivered and the transaction is complete, we cannot accept returns or exchanges, except in cases where the product is found to be defective or not as described. We kindly ask you to carefully review your order before confirming.

Returned/Bounced Cheque Fee: In the unfortunate event of a returned or bounced cheque, an administrative fee of AED 75 will be applied. This fee is applicable regardless of the reason for the cheque's return. We kindly request that you ensure sufficient funds are available to cover any issued cheques.

We deeply value your partnership and trust in us, and we want to ensure that every aspect of our interaction reflects our commitment to your satisfaction. Should you have any questions or concerns regarding these terms, our products, or any other matter, please do not hesitate to contact our customer support team. We are here to assist you and provide the necessary clarification.
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